Return are accepted within 30 days of delivery. Only unused product that has not been driven on and is not damaged is eligible for return. 15% restocking fee will be applied to all returns. Freight charges incurred will not be eligible for refund. Please allow 3-5 business days to receive your credit. Please call 1-877-462-2926 to request a return and obtain RA number and to follow-up on the status of your return.
For Canadian Customers, PST, duties and taxes will not be charged on missing items that will need to be re-shipped. Duties and taxes will not be refunded for any other reasons. Please call our customer service 1-877-462-2926 to obtain RA number and get more information on return shipments.
Please return items to:
1220 Senlac Dr.
Carrolton, TX 75006
We exchange items if they are defective or damaged. 15% re-stocking fee will be applied if exchange is requested for any other reasons than stated. Only unused items can be exchanged.
Shipping and Damage Claims Policy
If your shipment has arrived damaged or is the incorrect item, please contact Tyres Gator at 1-877-462-2926. We will report the damage to the shipper and arrange for replacement or exchange of the damage or incorrect item. Damaged merchandise must be completely repackaged in the original packing and we will arrange for the return.
Manufacturer’s Warranty Policy
Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty. Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability, road hazard nor fitness for a particular purpose. Tyres Gator is not responsible for any installation costs, mount and balance fees that might be incurred.
Sometimes the manufacturer also provides a tread life warranty and mileage rating. Please be aware that not all tires hold a mileage warranty from the manufacturer. Different tire models, even from the same manufacturer, may or may not come with a tread life warranty.